Return & Refund Policy

Return & Exchange Policy - BlooPearl

BlooPearl

Return & Exchange Policy

Our Handcrafted Promise

At BlooPearl, each piece is meticulously handcrafted using unique flowers and authentic pearls, making every creation truly one-of-a-kind. Due to the artisanal nature and individual character of our jewelry, we maintain a carefully considered return and exchange policy.

Return & Exchange Guidelines

What We Accept for Returns/Exchanges

Quality Defects
Manufacturing flaws or craftsmanship issues, damage that occurs during the creation process, or pieces that do not meet our quality standards.
Shipping Damage
Items damaged during transit, missing components upon delivery, or packaging-related damage.

What We Cannot Accept

Change of Mind
Personal preference changes, color or style dissatisfaction, or buyer's remorse.
Normal Wear
Natural aging of organic materials, minor variations in flower preservation, or expected patina development on metals.
Customized Orders
Personalized or specially requested pieces, custom sizing beyond standard measurements, or bespoke design modifications.

Our Process

Quality Assurance

Every piece undergoes rigorous inspection before shipping. We photograph each item to document its unique characteristics and quality standards.

Damage Claims

Report any shipping damage within 48 hours of delivery with photographic evidence. We will arrange immediate replacement or full refund.

Sizing Support

Please carefully review our comprehensive size guide before ordering. Our customer care team is available to assist with sizing questions prior to purchase to ensure your perfect fit.

Timeline & Conditions

Inspection Period: 48 hours for damage claims
Contact Requirement: All returns must be pre-authorized
Condition: Items must remain in original, unworn condition

Contact Us

For any concerns about your BlooPearl piece, please contact our customer care team:

Email: hello@bloopearl.com
Response Time: Within 24 hours
Specialist Support: Available for all inquiries
At BlooPearl, we stand behind the exceptional quality of our handcrafted jewelry. Our policy reflects the unique, artisanal nature of our creations while ensuring your complete satisfaction with every purchase.